Incorporated in 2001, Tata Sky Ltd is a joint venture between Tata Sons and 21st Century Fox. Tata Sky endeavors to offer Indian viewers a world-class television viewing experience through its satellite television service. Tata Sky offers customers interactive services as well as a variety of channels ranging from entertainment, sports, movies and music to news and documentaries in DVD quality picture and CD quality sound.
Tata Sky has established an extensive customer service network across the country. The company takes direct responsibility for installing and servicing the hardware at every subscriber's home, thereby ensuring the highest levels of customer service. The Tata Sky field force of approximately 3000 service installers are complemented by high-end 24x7 call centres, manned by multi-lingual customer service associates, trained to solve all customer problems.
TBSS offers Tata Sky Customer Care services right from managing Customer queries and complaints to Customer retention along with Back Office integration. TBSS also provides support for Installation and activation of DTH Connections, Tata Sky Partner support and Campaign management i.e. Cross selling and Up selling of products and services.